Privacy Policy

Welcome to Koshi Flavours. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

a) Personal Information:

  • Name, email address, phone number, shipping/billing address.

  • Submitted via contact forms, account registration, or order placement.

b) Usage & Technical Data:

  • IP address, browser type, pages visited, time stamps, and device identifiers.

  • Collected automatically through tools like cookies and web server logs.

c) Analytics & Marketing Data:

  • Data from tools such as Google Analytics to understand customer behavior.

  • Email engagement data when you subscribe to newsletters.

2. How We Use Your Data

We process your information to:

  • Fulfill orders, manage accounts, and handle payments.

  • Respond to inquiries and provide customer support.

  • Improve our website’s performance, services, and user experience.

  • Send promotional emails (only if you’ve opted in).

All usage is lawful, fair, and transparent.

3. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember login status and preferences.

  • Analyze site traffic and behaviors.

  • Manage marketing efforts and improve user experience.

You can disable cookies in your browser, but this may affect website functionality

4. Data Sharing & Disclosure

We do not sell your personal data. It may be shared only with:

  • Service Providers: Logistics, payment processors, analytics, hosting.

  • Legal Authorities: If legally required (court orders, law enforcement).

  • Business Partners: For co-marketing initiatives (with your consent).

5. Data Retention

We retain your personal data for as long as necessary:

  • To fulfill orders and provide services.

  • To meet legal and regulatory obligations (e.g., tax records).

  • Usage data is typically retained for up to 2 years.

We anonymize or delete data no longer required.

6. Your Privacy Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Object to direct marketing communications.

  • Request deletion or restriction of your data.

  • Withdraw consent at any time.

To exercise these rights, please contact us.

7. Security Measures

We use industry-standard safeguards (encryption, firewalls) to protect your data.
However, no online transmission can be 100% secure.

8. International Data Transfers

Your data may be stored or processed outside India (e.g., by hosting providers).
We ensure such transfers follow legal data protection standards.

9. Children’s Privacy

Our services aren’t directed at individuals under 13, and we do not knowingly collect data from minors.

10. External Links

Our website may link to third-party sites with their own privacy policies.
We are not responsible for their data practices.

11. Changes to the Policy

We may update this policy to reflect legal or operational updates.
When updated, we will post the new date and changes on this page.

12. Contact Us

For questions or privacy-related requests, contact us:

? Email: info@koshiflavours.com
? Phone: +91‑7050937421
? Address: New Sipahi Tola ,Buxa Ghat Road Purnia 854301